Takabet Privacy Policy – Member Personal Data Protection

1 Introduction and Our Commitment

Takabet understands that your privacy is a serious matter. As an online betting platform serving players in Malaysia, we are bound by the Personal Data Protection Act 2010 (PDPA) Malaysia and applicable international data protection standards.

This Privacy Policy describes our practices regarding the collection, use, disclosure, and protection of your personal information when you use the takabet website, our mobile app, and all related services. It also describes the choices and rights you have regarding your personal information.

We are committed to ensuring that the personal information you share with us is handled with full responsibility, transparency, and the highest level of security. Your trust in us is the asset we value most.

2 Types of Information We Collect

Takabet collects personal information from you through several channels. Below are the categories of information we collect along with the purpose of each:

3 How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. takabet uses your personal information for the following purposes:

• Account Management: Creating, verifying and managing your member account, including the KYC verification process required by the licensing authority.
• Service Provision: Processing deposits and withdrawals, updating account balances, recording betting history and ensuring all transactions run smoothly.
• Security and Fraud Prevention: Detecting and investigating suspicious activity, protecting your account from unauthorised access and complying with anti-money laundering (AML) requirements.
• Service Communications: Sending important account-related notifications, transaction confirmations, security alerts and service terms updates.
• Responsible Wagering: Monitoring wagering patterns to identify signs of problem gambling and offering appropriate support when needed.
• Platform Improvement: Analysing aggregated usage data to improve the user experience, introduce new features and ensure the platform performs well.
• Marketing Communications: Sending information about promotions, bonuses and exclusive offers — only to members who have consented to receive marketing communications.

4 Information Storage and Security

Takabet employs enterprise-grade security infrastructure to protect your personal information from unauthorized access, disclosure, alteration, or destruction. The technical and organizational security measures we implement include:

• Encrypting personal data using AES-256 standards at rest and TLS 1.3 encryption during data transmission.
• Servers housed in certified data centres that comply with ISO 27001 security standards.
• Role-based access control (RBAC) ensuring that only authorised staff can access member personal data.
• Internal and external security audits conducted regularly by independent cybersecurity firms.
• 24/7 system monitoring using real-time threat detection technology.
• Automated encrypted data backups to ensure service continuity.

Data Retention Period

Takabet retains your personal information for as long as your account is active or as long as necessary to provide our services. Below are our data retention guidelines:

• KYC and identity records: Retained for a minimum of 5 years after account closure, in line with anti-money laundering legal requirements.
• Financial transaction records: Retained for 7 years in accordance with applicable accounting and tax requirements.
• Betting history: Retained for 3 years for dispute resolution and internal audit purposes.
• Support communication logs: Retained for 2 years after the last interaction.
• Marketing data: Deleted within 30 days after you withdraw your consent.

5 Sharing Information with Third Parties

Takabet does not sell, rent, or trade your personal information to third parties for their own marketing purposes. However, we may share your information in the following limited circumstances:

• Trusted Service Providers: Technical partners such as payment service providers, identity verification (KYC) companies, cloud service providers, and email delivery companies that help us operate the platform. All partners are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or direction from a competent government authority, including law enforcement agencies and financial regulatory bodies.
• Fraud Prevention: Sharing the minimum necessary information with industry fraud prevention networks to protect all platform members from fraudulent activity.
• Business Transfer: If takabet is involved in a merger, acquisition, or asset sale, member information may be transferred as part of that transaction, with reasonable advance notice given to members beforehand.

6 Cookies, Tracking Technology and Analytics

Takabet uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use and their respective purposes:

• Essential Cookies (Required): Required for basic platform operations such as login sessions, language preferences, and security. These cookies cannot be disabled as they are critical to the website's core functionality.
• Performance Cookies: Collecting information about how you use our platform — which pages are visited most frequently, page response times and any error messages. All such information is collected anonymously and used solely to improve platform performance.
• Functional Cookies: Remembering your preferences such as username (not password), display preferences and other personal settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand platform usage patterns in aggregate to make better design decisions. This data cannot be used to personally identify you.

You can manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of our platform. Detailed guides on managing cookies for popular browsers are available in our Help Centre section.

7 Your Privacy Rights as a takabet Member

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal information that we hold:

To exercise any of the above rights, contact our Data Protection team by email at [email protected] or via live chat on the platform. We will process your request within 30 calendar days of receiving a valid request.

8 Children's Data Protection

The takabet platform is strictly for users aged 18 and above. We firmly prohibit anyone under the age of 18 from registering or using our services.

We do not knowingly collect personal information from minors. Should we discover that we have inadvertently collected information from someone under the age of 18, we will take immediate steps to delete that information and close the relevant account.

9 International Data Transfer

As a global online platform, some processing of your information may take place in countries other than Malaysia. This includes processing by our cloud service providers and technology partners who may operate from various locations around the world.

When we transfer your personal information outside Malaysia, we ensure adequate protection is in place through:

• Data processing agreements compliant with Malaysia PDPA requirements and equivalent international data protection standards.
• Standard contractual clauses established by competent data protection authorities.
• Internationally recognised security and compliance certifications such as ISO 27001 and SOC 2.
• Data protection impact assessment (DPIA) before any new data transfer is implemented.

10 Changes to This Privacy Policy

Takabet reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, new legal requirements, or developments in the information security industry.

If we make material changes to this policy, we will notify you via:

• A clear notice on our website's home page at least 14 days before the changes take effect.
• Notification emails sent to the email address registered in your account.
• In-platform notifications when you log in to your account.

11 Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us through the following channels:

• Data Protection Email: [email protected] (please state "Privacy Inquiry" in the email subject)
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of our platform
• Response Time: We are committed to responding to all privacy-related enquiries within 72 business hours

If you are not satisfied with our response to your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your jurisdiction.